Privacy Policy
Welcome to Wigan Council Ticketing (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.venuetoolbox.com/WiganCouncil and use our ticketing services.
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, billing address, and payment details.
- Event Preferences: Information about events you attend or show interest in.
- Account Information: Login credentials, purchase history, and saved preferences.
- Technical Data: IP address, browser type, device information, and cookies.
We use your information to:
- Process ticket purchases and deliver confirmations.
- Communicate with you about your orders, events, and updates.
- Provide customer support and respond to inquiries.
- Improve our website and services.
- Send promotional offers and newsletters (with your consent).
- Comply with legal obligations.
We do not sell your personal data. We may share your information with:
- Event Organizers: To facilitate your attendance and provide event updates.
- Payment Processors: To securely process transactions.
- Service Providers: For website hosting, analytics, and marketing support.
- Legal Authorities: If required by law or to protect our rights.
We use cookies and similar technologies to:
- Enhance user experience.
- Analyze website traffic and usage.
- Personalize content and ads.
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). This includes:
- Lawful Basis for Processing: We only process your data when we have a lawful basis, such as your consent, a contractual necessity, or a legal obligation.
- Your Rights Under GDPR:
- Access: You can request access to the personal data we hold about you.
- Rectification: You can request corrections to inaccurate or incomplete data.
- Erasure: You can request deletion of your data (“right to be forgotten”).
- Restriction: You can request that we limit how we use your data.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Objection: You can object to certain types of processing, such as direct marketing.
- Withdraw Consent: You can withdraw your consent at any time where processing is based on consent.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
- To provide services and support related to ticket purchases.
- To comply with legal, accounting, or reporting obligations.
- To resolve disputes and enforce our agreements.
- Transaction Data: Retained for up to 7 years for financial and legal compliance.
- Account Data: Retained until the user deletes their account or requests erasure.
- Marketing Data: Retained until the user withdraws consent or unsubscribes.
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data rights, please contact us at:
Email: events@wigan.gov.uk
Address: Wigan Council, Wigan Town Hall, Hewlett Street, Wigan WN1 1YN
